FAQ's
Welcome to the Delhi Audio FAQ section — we’re glad to have you here.
Find quick answers to the most common questions about our premium audio systems, home theater solutions, shipping, returns, and customer support.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you offer delivery across India?
Yes, we deliver to all major cities and towns across India through trusted courier and logistics partners.
How long does delivery take?
Standard delivery typically takes 3–7 business days depending on the location and product availability.
What if my product arrives damaged?
If you receive a product that is damaged, defective, or incorrect, please notify us within 7 days of delivery.
Delhi Audio will provide a full refund or a free replacement, subject to verification.
Return shipping for such cases will be fully covered by Delhi Audio.
What is your return policy?
We offer returns for eligible products within 7 days of delivery. Items must be unused, in original packaging, and meet our inspection criteria.
Orders
Below are some of are common questions about orders
How do I track my order?
Once your order is shipped, you’ll receive a tracking link via WhatsApp/SMS/Email. You can track your shipment in real-time.
Can I cancel my order after placing it?
Yes, if the order has not yet been shipped. Once dispatched, cancellations are not possible. Please refer to our Cancellation Policy.
What payment methods do you accept?
We accept UPI, Net Banking, Credit/Debit Cards, EMI options, and Bank Transfer for certain high-value orders.
Do you offer installation assistance?
Yes, for select home theater products and custom setups we provide professional installation support in Delhi NCR. Additional charges may apply.
Products
Below are some common questions about our products
Are the products sold on Delhi Audio genuine?
100% yes. We are authorized partners of leading audio-video brands and provide full manufacturer warranty.
Do all products come with warranty?
Yes, all products come with official brand warranty. Warranty duration varies by product/brand.
Do you offer demos before purchase?
Yes, customers may book a demo at our Delhi Experience Center (subject to model availability).
